A1. Matcha is sensitive to light and moisture, so please store in a cool, dark place out of direct sunlight. After opening, we recommend storing in an airtight container in the refrigerator.
Q2. What is the shelf life of matcha?
A2. If unopened, the shelf life is usually about 6 months from the date of manufacture. Once opened, it should be consumed as soon as possible to avoid loss of flavor.
Q3. what is included in the matcha kit?
A3. The matcha kit includes fine matcha powder, a chasen (tea whisk), a bowl, a chawan (tea bowl), a chashaku (tea scoop), and a set of instructions.
Q5. How can I purchase from the online store?
A5. Please go to the online store page of our website, add the items you wish to purchase to your cart, and complete the purchase procedure. Payment can be made by credit card or various types of electronic money.
Q6: Can I cancel or change my order after it has been placed?
A6. Cancellations or changes can be made after an order has been placed, as long as they are made prior to shipment. Please contact our customer support as soon as possible. As a rule, cancellations or changes cannot be accepted after shipment.
Q7. Can you ship overseas?
A7. Yes, we do ship internationally. Please confirm shipping costs and delivery methods during the purchase process.
Q8. How can I participate in the matcha experience tour?
A8. If you would like to participate in the Matcha Experience Tour, please register on the event page. Detailed schedule, location, and participation fee are also available on the event page.
Q9. Do you offer gift wrapping?
A9. Yes, we offer gift wrapping service. You can select gift wrapping and add a message card when you place your order.
Q10. What is your return/exchange policy?
A10. If the product is defective or you receive an item that is different from what you ordered, we will accept a return or exchange. Please contact our customer support within 7 days of receiving the product. Please note that we do not accept returns or exchanges for reasons attributable to the customer.
Q11. What is the contact information for customer support?
A11. If you have any questions or concerns, please contact us at